Q & A

Q & A

To rent a car with us, you’ll need a valid driver’s license, an ID card or passport, and a credit card for the security deposit.

The driver must also be at least 18 years old and have a valid driver’s license for at least 1 year.

Booking can be done online through our user-friendly website. Select the rental category, the desired car model, and follow the steps to finalize your booking.

You can also contact us by phone for assistance in the booking process.

We offer convenient pickup location close to the international airport. The exact location will be confirmed at the time of booking.

You can also have your rental car delivered wherever you wish, for an additional charge.

Car delivery : 50€
Abymes, Baie-Mahault, Le Gosier, Pointe-à-Pitre, Morne-A-L’eau

Car delivery : 80€
Deshaies, Goyave, Lamentin, Le Moule, Petit-Bourg, Petit-Canal, Sainte-Rose.

Car delivery : 150€
Anse-Bertrand, Bouillante, Capesterre-Belle-Eau, Port-Louis, Sainte-Anne, Saint-François.

Car delivery : 200€
Baillif, Basse-Terre, Gourbeyre, Pointe-Noire, Saint-Claude, Trois Rivières, Vieux-Fort, Vieux-Habitants.

Drop-off is done at the same pickup location unless other arrangements are made.

No, we are transparent with our rates. Rental fees and any optional charges (if selected) will be provided to you at the time of booking. We believe in clarity so you can enjoy your experience without unpleasant surprises.

Yes, you can add an additional driver for an extra 35 €.

Make sure to provide the required documents for each additional driver, including driver’s license and identification.

In case of breakdown or accident, please contact us immediately using the provided number in the rental documents. Our team will guide you through necessary steps, including roadside assistance or accident procedures.

Yes, you can modify or cancel your reservation by contacting us in advance. Modification or cancellation fees may apply based on the booking policy.

Our cars can’t travel in the other islands. 

We accept payments by credit card or cash. Please note that you will be asked to pay a deposit at the time of booking, by credit card only.

The main driver’s credit card must be presented at the time of rental to process payment and the security deposit.

Absolutely.

SWICKLY, our partner for online deposits, is a secure system that allows you to make a deposit using your credit card, without any debit or impact on your credit card limit.

In the event of a problem, Swikly will act as our mediator and verify the terms of payment of the deposit.
To take advantage of this service, simply select the Swickly option when you make your reservation. We’ll then send you a Swickly link, so all you have to do is follow the instructions.

MEDIA LIBRARY

Contact Information
If you have any questions, don't hesitate to contact us directly. Our teams will be delighted to answer all your questions.
Phone+590 590 22 29 51
+590 690 71 76 00
+590 690 76 42 45
E-maildolorentfwi@gmail.com

INSURANCE POLICY & CLEANING SERVICE

DOLO RENT INSURANCE

Here you can find all our insurance solution for a carefree holiday. Available when you book online.

CAR CLEANING POLICY

Our rental car cleaning policy in detail. When you book, you can subscribe to our cleaning solutions.